On A Positive Note: How To Flip A Negative Online Review

Are you receiving Inman’s Agent Edge? Make sure you’re subscribed here. Jay Thompson is a former brokerage owner who spent over six years working for Zillow Group. He’s also the co-founder of AgentLoop. He “selectively retired” in August 2018 but can’t seem to leave the real estate industry behind. His weekly Inman column is published every Wednesday. Back in the day, I spent hundreds of hours talking to thousands of agents about reviews….

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